A little bit about us...
My name is Alex, I'm in my mid 30's and I live in Thetford with my Wife and 4 Children. We have Lived in Norfolk for nearly 10 years but I have been interested in Computing for nearer 20 years. I am fully qualified with a Bachelors Degree in I.T. so you can be assured I have the Experience and Knowledge to help you find the solution to your problem. We are a family run business that have many years of experience of Windows Errors, hardware problems and security flaws that allow us to quickly render your issue fixed.
EPP Prides itself of satisfying its customers while offering good value for money, offers a personal service that suits your needs and custom PC builds can be tailored to your exact requirements. Although we charge by the hour for diagnostic services, anyone who has used EPP will tell you that our rates are more than reasonable, especially with a no fix, no fee agreement to put your mind at rest
FAIR PRICING POLICY
I believe in the ethos of being fair to the customer. There is nothing worse than hiring someone you don’t know if you can trust or not. That’s why at EPP we have a fair Pricing Policy.
The first hour is charged for in full, unless the job falls underneath the 10 minute timeline, in which case we only charge £10 for the callout. £25 per hour for callouts, OAP and Retired pensioners will benefit from a reduced rate of £17.50 per hour.
Also, in addition, with Virus Removal and System Health checks, we pride ourselves by not charging for more than 3 hours per job, even if it does take longer. We do this, so that should you choose to call on us, you know that maximum potential cost of the job before I’ve even arrived and I will always endeavour to fix the problem as quickly as possible.
We will always agree any parts needed before going ahead to give you peace of mind that you can trust us.